Frequently Asked Questions

Everything you need to know about shopping at the Guinness Webstore.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by destination but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products authentic?

Every item sold on the Guinness Webstore is 100% authentic and sourced directly from official manufacturers to ensure the highest quality standards.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.